First-time customers will receive 4 plush toys and 3 chew toys. After that, every box comes with 3 plush toys and 2 chew toys, all designed to give your pup hours of fun.

Absolutely! At Box-Wow, we prioritize your dog’s safety above all else. All our toys are 100% allergy-free and made from materials that are completely safe for dogs to play with. Every toy is also rigorously tested for durability and fun by none other than our Chief Excitement Officer, Knowknow the Bernese Mountain Dog. He ensures that every toy is up to his standards before it makes its way into your box!

Absolutely! We’ll send a special birthday surprise during your dog’s birthday month to help them celebrate in style!

The Wow-Tote is a random mystery gift that’s full of surprises for dog owners! Every customer has a chance to receive one with their monthly box. If you refer Box-Wow to friends and family, you increase your chances of getting a Wow-Tote!

Joining Box-Wow is simple and fun! Just click the “Join the Pack” button on our homepage and follow these easy steps:

1. Share your pup’s story: Tell us about your dog’s size, preferences, and playstyle so we can curate a box filled with safe, high-quality toys and treats tailored just for them.

2. Choose the perfect plan: Whether you want 6 or 12 months of tail-wagging excitement, we’ve got a plan for you! Can’t decide? Trust us, your pup would vote for 12 months of joy!

3. Unwrap monthly joy: Sit back and watch as your dog eagerly awaits their monthly box of surprises. Soon, they’ll know every delivery is for them—and it’ll be love at first sight!

If you ever feel like you have more toys than your dog can handle, reach out to our Wow-Care program. We’ll help collect any excess toys and donate them to dogs in need. And remember, you can cancel at any time without hassle!

After placing your order, we’ll process it within 2 days. You’ll receive a confirmation email right away, and we’ll keep you updated every step of the way. Depending on your location, your first box will arrive within 5 days. If you’re a first-time customer, your pup will get 4 plush toys and 2 chew toys to kick things off. After that, your monthly boxes will include 3 plush toys and 2 chew toys, specially curated for endless fun.

• Monthly Subscriptions: You may cancel your subscription at any time. Simply log into your account on our website or contact our customer service team to process the cancellation.
• 3-Month Subscriptions: You can cancel your subscription after the initial 3-month period. Please contact our customer service or log into your account to cancel.
• 6-Month Subscriptions: You can cancel your subscription after the initial 6-month period. Cancellation can be done through the website or by contacting customer service.
• 12-Month Subscriptions: You can cancel your subscription after the initial 12-month period. Please contact customer service or log into your account to cancel.

We’re proud to be a U.S.-based company, and at the moment, we only ship within the United States. Shipping is a flat rate of $4.99, which is added to your subscription. This one-time cost ensures your box is delivered safely to your doorstep each month, no matter where you are in the country!

After your order is processed (usually within 2 days), your box will ship and should arrive within 5 days. Once your box is shipped, we’ll send you a tracking number so you can monitor its journey and know exactly when it’s set to arrive. If you need any help with shipping, feel free to reach out to our support team, and we’ll be happy to assist!